As part of our ongoing commitment to improve reliability, security, and performance, we're implementing crucial and ongoing changes to our infrastructure.
Please review the below information to familiarise yourself with this update and make any necessary preparations.
We have been undertaking a large-scale project to renew our infrastructure for Destin8, Declar8, and all associated services.
Over the last few months, we have been extensively testing our new infrastructure, and are now ready to migrate our services.
To facilitate this migration, our services will be temporarily unavailable for an extended downtime period commencing at 20:00 BST on Saturday 5 April 2025. Destin8, Declar8 and all associated services will be unavailable for a period of up to 3 hours.
This date and time have been selected based on comprehensive analysis of system usage to ensure minimal disruption for our customers.
CDS Connectivity
The connection to CDS will not be available during the downtime window. Where possible, declarants should endeavour to submit declarations prior to 20:00 or wait until connectivity is restored upon migration completion. Please do not contact the NCH regarding the downtime as they will be unable to assist.
We appreciate that this period is longer than our usual scheduled downtime; however, this is a significant enhancement to our infrastructure, and additional time is required to enable our technical teams to monitor systems throughout the migration and ensure that, once completed, you can work securely with no issues.
Thank you for your ongoing support.
The MCP Team
Posted on Friday 14th March 2025