We previously announced that a new 'Forgot Password' feature would be implemented on the Destin8 login screen, enabling users to reset their own passwords. This replaces the existing procedure, which requires users to contact our Helpdesk team, and will increase the security of Destin8 passwords.
We are pleased to confirm that the vast majority of Destin8 user IDs now have a registered password recovery email address, so the feature has been enabled and is visible on the Destin8 login page. Use of the new 'Forgot Password' option will generate a temporary reset link to the pre-registered recovery email address for the user ID, which can then be used to set a new password.
If your Destin8 user does not have a pre-registered recovery email address set, the password reset link will not be received. To ensure you can action your own password resets, you must register an email address against your user ID.
Destin8 Account Security Administration
To manage security settings for Destin8 user IDs going forward, we have introduced a new transaction: ADM (Security Admin Update). This can be used to manage a variety of security settings in Destin8, including:
- Addition or removal of password recovery email addresses
- Ability to unlock Destin8 user IDs (locked as a result of several incorrect password attempts)
- Action password resets for Destin8 user IDs
ADM is accessible to individuals who have been authorised by their organisation to make changes to the security settings for their company's Destin8 account.
If you need to register a password recovery email address for your Destin8 user ID, please contact your organisation's internal security administrator for your Destin8 account.
If you believe you should be a security administrator for your organisation, and therefore granted access to ADM, you can request access through the Account and Subscription Management form, found in our new help portal. Subject to ADM access being granted, you will subsequently be able to populate recovery email addresses for users.
We have created a guide to demonstrate the new process for resetting your Destin8 password which can be found here.
Posted on Tuesday 11th March 2025